Support
Quick answers are below. If you're stuck, email us. A person reads every message, usually within a day.
Email us
Bugs, billing, feedback, ideas. If something's broken, tell us your device and app version.
Email supportManage your subscription
On iPhone: Settings, then your name, then Subscriptions. On a computer: the Account page in the Steplock app.
Apple subscriptionsDelete your account
In the iPhone app: You, then Delete account. Or email us from the address on your account and we'll do it for you.
What gets deletedCommon questions
My steps aren't updating
In the Health app, open Sharing, then Apps, then Steplock, and make sure Steps is allowed. Then open Steplock once; iOS sometimes delays background updates until the app has been opened. Steps from an Apple Watch can take a few minutes to reach your iPhone.
Blocked apps aren't being blocked on iPhone
Steplock needs Screen Time permission. In iOS Settings, open Screen Time and make sure it's on. Then re-select your apps in Steplock under Blocked apps. If you restored your iPhone from a backup, you'll need to grant permission again.
How do I block games or apps on my computer?
Install the desktop app from the download page, sign in with the same account, and pick apps under Blocked apps. While locked, Steplock closes them when they open and shows how many steps you need.
How do I block websites?
Install the Steplock Chrome extension, sign in, and add sites like a social feed or video site to your list. They'll show a Steplock screen until you've reached your goal.
How do work-hours and bedtime schedules work?
A free schedule turns blocking off during a window (e.g. Mon–Fri 09:00–18:00). A lock schedule keeps your apps blocked during a window no matter how much you've walked (e.g. 23:00–07:00). If a lock and a free window overlap, lock wins. Windows that end before they start, like 23:00–07:00, run past midnight.
The free plan includes one schedule; Pro includes unlimited.
What's the difference between goal mode and earn mode?
Goal mode: everything unlocks once you hit your daily step goal. Earn mode (Pro): every 1,000 steps earns you 10 minutes of unlocked time (you can change both numbers), and you spend minutes as you use blocked apps.
I need to unlock right now
Use Pause in the app to unblock temporarily. Pause is unavailable while strict mode is on; turn strict mode off when you're not on a strict day. Phone and emergency calls are never blocked.
Restore purchases on a new iPhone
Sign in with the same account and open the You tab, tap Try Pro free for 7 days, then Restore. Pro bought on desktop is tied to your account and shows up automatically on every device.
How do invites work?
Share your invite link from You, then Invite friends. Each friend who signs up and enters your code adds a free month of Pro to your account, with no limit. Your friend gets the normal 7-day free trial.
Can I get a refund?
Purchases made on iPhone are refunded by Apple at reportaproblem.apple.com. For desktop purchases, email us within 14 days and we'll sort it out.